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transferring calls
asked in Users
Can the ability to transfer a call to an agent be limited?Our objective is to prevent internal agents from receiving transferred calls unless they are available. Presently, calls...
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Jul 27, 2023 at 1:43pm
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asked in Users
Transferred calls droppedWhen using the desktop application and attempting to transfer a call but the recipient isn't available to take the c...
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Jul 11, 2023 at 1:28pm
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asked in Users
Why is time after external transfer included in handle time?See the example. The green highlighted time that is actual talk time (and hold time) amounts to 2 minutes, but the total...
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Jul 7, 2023 at 4:23pm
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asked in Users
Second Transfer attempt goes to dead spaceI am the receptionist for our company using a Yealink phone in conjunction with the RC desktop app. We have always used...
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May 17, 2023 at 11:33am
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asked in Users
Transfer Calls from AppHi! We recently switched to Ring Central and we are working out all the details. Our old system would show you were on t...
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Mar 31, 2023 at 9:14am
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asked in Users
Best practice for temp employees while og employee is on leaveHi, I'm looking to try to develop a standard practice or policy of what to do when an employee goes on any type of l...
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Mar 15, 2023 at 6:06am
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asked in Developers
Transfer call in softphone-js sdkI am using https://github.com/ringcentral/ringcentral-softphone-js for one of my use case. How can I transfer call in th...
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Jan 17, 2023 at 12:30pm
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asked in Developers
How can I transfer a live call to IVRI have a recording message containing terms and conditions that I have added as an audio prompt within an IVR menu. I ha...
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Jan 11, 2023 at 9:01am
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Answers
asked in Users
Virtual / Site / short transfer extensionsIs there a way we can have 'short' extensions set up for transferring within a site?We have a large number of cl...
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Jan 5, 2023 at 12:04pm
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Answers
asked in Users
Transferring CallsWe are having an intermittent issue when transferring calls to cell numbers. We use the Ask first options and I connect ...
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Aug 11, 2022 at 11:11am
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1
Answer
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